Due Diligence

 

The starting point for Wisdom's client engagements is a discovery exercise based on our Due Diligence methodology.

 

The purpose and objective of this is to ensure that we understand business, operational and technical context that we will work with the client in. The process examines and documents the nature of the client's business, how technology is currently employed and the technical elements that comprise their infrastructure and systems.

 

The Due diligence report forms the baseline reference for working with the client and highlights risks and opportunities in the delivery of information systems to the business along with detailed recommendations on how to address these issues.

Due Diligence engagements are undertaken by experienced and qualified IT business professionals and supported by relevant technical experts as required to fully assess the client environment.

ICT Strategy

 

Businesses today have an ever increasing reliance on technology to underpin their operations and maintain competitive advantage.

 

It is vital to ensure that systems and infrastructure continue to keep pace and remain relevant and effective as the business continues to evolve.

 

With the rapid and relentless pace of innovation in technology and the complexity of business systems, it can often be challenging to define a clear roadmap for the development of ICT in line with business requirements.

 

Wisdom works with clients to assist in identifying the major elements of their ICT provision and how individual technologies will evolve over time. This incorporates an assessment of key vendors' intentions for their products and the interoperability implications in multi-vendor environments as well as a broader assessment of relevant technology and market trends over the strategy period.

 

Our objective is to enable our clients to "see round corners" by remaining abreast of vendors plans and market opportunity and providing balanced and independent advice on adoption of technologies based on our understanding of the client's business.

Service Improvment

 

As the dependency on ICT increases for business users, the demands on the IT service provision also increase.

 

This often translates to extended hours or cover to accommodate flexible working or improved response and fix times to meet the "always on" demands of the user.

 

This is occurring against the backdrop of static or reduced headcount in IT teams, meaning increased workload and more aggressive service level metrics being applied to limited resources. The ability to meet these demands is determined by the tools, resources and processes available to the service function within the business.

 

Wisdom has extensive experience in assisting clients to identify opportunities to improve service delivery to offer an enhanced service to the business. This is targeted at increasing efficiency, improving communication, relieving pressure on IT teams and establishing effective and robust working practices.

Disaster Recovery

 

A major consideration for businesses is the ability to sustain and recover operations should any event impact the business.

 

The demand for evidence of comprehensive Business Continuity Planning is increased through scrutiny by auditors, regulatory bodies, shareholders, partners and clients.

 

It is a complex, time consuming and challenging undertaking to create a business continuity strategy, even for the smallest of businesses. It is very often difficult to know where to start, how to achieve buy in from the business and how to structure and manage the process.

 

Wisdom works with clients to guide them through the process of identify the risks, critical business areas, crisis team, communication and actions and responses appropriate to the organisation and range of outage scenarios.

This takes the form of consultative workshops, engaging the management stakeholders of the business and is geared towards creating plans and procedures that are meaningful and practical for the business, both from the point of view of execution and maintenance of the procedure.

 

The service can be extended to recommend technical solutions to mitigate risk and protect availability, conduct disaster simulation scenarios and assist with planned disaster recovery tests.

Business Solutions

 

Wisdom focuses on technology solutions that are aligned to the prevailing business issues of our clients. We associate client challenges and the available technologies to themes that reflect the pressing business issues of the day. These themes naturally change as technology and adoption matures. Wisdom takes an active role in identifying, evaluating and preparing for future and emerging challenges and their potential solutions in order to provide our clients with early and meaningful advice to maximise the competitive opportunity."